سياسة الاستبدال و الاسترجاع

We at Azwaaq Al-Mustaqbal Tea Store always strive to provide the best types of tea and its products to our valued customers. Your satisfaction is our top priority, and therefore we have established a clear and transparent policy for exchange and return that guarantees your rights and maintains your trust in us. Please read the following policy carefully before completing the purchase process: 1. General Exchange and Return Conditions Time period: The customer has the right to request an exchange or return within 7 days from the date of receipt of the order. Product condition: The product must be in its original condition at the time of purchase, unused, unopened, with its original packaging, and all labels and tags attached. Purchase invoice: The original purchase invoice or proof of purchase (order number) must be provided to complete the exchange or return process. Non-exchangeable or non-returnable products: For health and general hygiene reasons, products that have been opened or used cannot be exchanged or returned, such as opened tea bags or any food products that have been opened. 2. Exchange Procedures Request submission: Please contact us via [insert preferred contact method, e.g., email, WhatsApp number, contact form on the website] to submit an exchange request, mentioning the order number and details of the product you wish to exchange. Product inspection: The product to be exchanged will be inspected to ensure it complies with the above conditions. Shipping costs: If the reason for the exchange is a manufacturing defect in the product or an error from the store (such as sending the wrong product), Azwaaq Al-Mustaqbal Tea Store will bear all shipping costs for the exchange. If the reason for the exchange is the customer’s desire to change the product without a defect or error from the store, the customer will bear the costs of returning the product and shipping the new product. Completing the exchange: After approval of the exchange request, the replacement product will be shipped as soon as possible. 3. Return Procedures (Refund) Request submission: Please contact us via [insert preferred contact method, e.g., email, WhatsApp number, contact form on the website] to submit a return request, mentioning the order number and details of the product you wish to return. Product inspection: The product to be returned will be inspected to ensure it complies with the above conditions. Shipping costs: If the reason for the return is a manufacturing defect or an error from the store, Azwaaq Al-Mustaqbal Tea Store will bear all shipping costs for the return. If the reason for the return is the customer’s wish to cancel the order or return the product without a defect or error from the store, the customer will bear the costs of returning the product. Refund process: After approval of the return request, the paid amount will be refunded to the customer via the original payment method (if possible) or by bank transfer within a maximum of 14 working days from the date of approval and receipt of the product. The process of the amount appearing in the customer’s account may take additional time according to the bank’s policy. 4. Special Cases Damaged products upon receipt: If you receive a damaged product due to shipping, please take clear photos of the damage and contact us immediately within 24 hours of receipt to take the necessary actions. Missing items: If there is any shortage in the contents of the order, please contact us immediately within 24 hours of receipt to verify and correct the issue. 5. Cancellation Policy The customer can cancel the order before it is shipped. Please contact us as soon as possible to cancel the order. If the order has already been shipped, the above return policy will apply. We hope that the exchange and return policy is clear and helpful to you. If you have any other inquiries, do not hesitate to contact us.